Frequently Asked Questions - General
How do I make a booking?
Please click Book Now to be redirected to our online booking portal.
I have made a booking and need to cancel or amend the booking?
Please call us on +971 58 5670730 or reply to your booking email confirmation and we will be happy to help you with any changes.
The date I have requested to book online is not available?
If your chosen date is in red this means that time slot is fully booked already. Please select an alternative date shown in green.
Do I pay online or on arrival?
Payment is made online via our payment portal at time of booking.
Do you accept credit and debit card?
Yes we accept all major credit and debit cards. We do not accept American Express.
Do I need to wear a mask?
You must wear a mask on arrival and while you are at our office location. Once you reach the mangrove area you are welcome to lower your mask once social distancing can be maintained.
Do I need a change of clothes?
Most of our activities are water based so we recommend to always have a towel and change of clothes with you.
Do you sell food?
We have tea, coffee, soft drinks and chocolate bars for sale. There are nearby cafes and restaurants in Marina 1 Al Zorah.
What happens if it rains?
You will get wet! We still operate our activities, even in the rain. If the weather is too bad to continue we will call you as soon as possible to amend your booking with us.
Do you provide lockers?
Yes, we have complimentary lockers available.
Do you have showers and changing rooms?
Do you have Jet Skis?
We do not have any motorised water sports.
Do you do boat rides to the mangroves?
We offer Mangrove Kayak Nature Tours where you explore the mangroves by kayak. We do not offer only boat rides of the area.
May we camp overnight at your location?
We do not offer any camping or accommodation at our location.